Mother To Mother

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Terms and Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Mother To Mother website, products, and services. By visiting our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Our Services

Mother To Mother provides skincare products and related information designed to support mothers and families. We reserve the right to modify, suspend, or discontinue any part of our website, products, or services at any time, with or without notice.

2. Orders, Payments, and Transactions

All purchases are subject to availability and acceptance. We reserve the right to:

Refuse or cancel orders at our discretion
Limit quantities purchased
Correct pricing or product description errors

Payments must be made in full at the time of purchase through approved third-party payment providers. Mother To Mother does not store payment card information.

3. Product Information & Expectations

We strive to ensure that all product descriptions, images, and information are accurate and up to date. However:

We do not guarantee that all website content is error-free or complete
Product results may vary from person to person
Our products are not intended to diagnose, treat, cure, or prevent any medical condition

Use of our products is at your own discretion and responsibility.

4. Website Availability & Liability

We work to maintain a reliable and secure website experience; however, we do not guarantee uninterrupted access. Mother To Mother is not responsible for:

Website downtime or technical issues
Errors, omissions, or inaccuracies in content
Any loss resulting from reliance on website information

To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages.

5. Intellectual Property & Copyright

All content on this website—including text, images, branding, logos, product descriptions, and design elements—is the exclusive property of Mother To Mother.

You may not:

Copy, reproduce, distribute, or modify content without written permission
Use our content for commercial purposes without authorization

Attribution does not grant permission for reuse unless explicitly approved by Mother To Mother.

6. User Conduct

By using our website, you agree not to engage in any behavior that is unlawful, harmful, or disruptive, including but not limited to:

Fraud or misrepresentation
Harassment, hate speech, or abusive language
Bullying, threats, or intimidation
Spamming, promotional misuse, or unauthorized advertising
Uploading malicious software or harmful content

We reserve the right to restrict or terminate access for violations of these rules.

7. User Accounts & Access

If you create an account or interact with us through third-party platforms, you are responsible for maintaining the confidentiality of your information.

Mother To Mother reserves the right to:

Disable or terminate accounts
Restrict access to services
Refuse service to anyone who violates these Terms

8. Third-Party Services & Links

Our website may include links to third-party services or platforms (such as Amazon). Mother To Mother is not responsible for the content, policies, or practices of third-party websites. Use of third-party services is at your own risk and subject to their terms.

9. Indemnification

You agree to indemnify and hold harmless Mother To Mother from any claims, damages, losses, or expenses arising from:

Your use of our website or products
Your violation of these Terms
Your infringement of any rights of another party

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of [Insert State/Country], without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of our website constitutes acceptance of the updated Terms.

Returns & Refunds Policy

At Mother To Mother, your satisfaction and trust are deeply important to us. We thoughtfully create our products to support mothers and their families, and we stand behind their quality. This Returns & Refund Policy explains how returns, refunds, and exchanges are handled.

Returns Eligibility

Due to the personal and hygienic nature of skincare products, we are only able to accept returns under the following conditions:

The item is unused, unopened, and in its original packaging
The return request is made within 14 days of delivery
Proof of purchase is provided

We cannot accept returns for:

Opened or used products
Items damaged due to misuse or improper storage
Products purchased from unauthorized sellers

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we will offer a replacement or refund as appropriate.

Refunds

Once an approved return is received and inspected:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. If eligible, returned items will be refunded, and a new order may be placed separately.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as Mother To Mother is not responsible for lost return shipments

Purchases Made Through Amazon or Other Marketplaces

If you purchased Mother To Mother products through Amazon or another third-party marketplace, returns and refunds must be handled in accordance with that platform’s return and refund policies. Please initiate your return directly through the marketplace where your purchase was made.

Allergies & Sensitivities

As our products are made with natural and botanical ingredients, we recommend reviewing ingredient lists carefully and performing a patch test prior to use. We are unable to offer refunds for reactions due to individual sensitivities.